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Terms & Conditions

Terms of Use

Welcome to The Whiteboard. Your use of the web sites on which these terms reside the (“Site”), and the features at this Site are subject to these Terms of Use (this “Agreement”). The Site is owned or controlled by United Sample, Inc. (“United Sample”).

United Sample is located in the United States (state of California). By accessing this Site you acknowledge and agree that this Site, and this Agreement, will be construed and evaluated according to the laws of the United States. If you use this Site from other locations you are responsible for compliance with any and all applicable local laws. If you are providing personally identifiable information and are not a resident of the United States, your country's laws governing data collection and use may differ from those in the United States, in particular, the U.S. may not provide the same level of protections as those in your own country. By providing information to United Sample, you are transferring your personal data to the United States, and you consent to that transfer and to the processing of your data in the United States.

The Site and any other services United Sample provides on the Site are referred to in this Agreement collectively as the "Services."

Please read this Agreement carefully. United Sample is only willing to make the Services available to you if you accept and abide by the terms of this Agreement. By accessing this Site or using the Services in any way, including, without limitation, browsing this Site, using any information, and/or submitting information to United Sample, you agree to be bound by the terms, conditions, policies and notices contained in this Agreement, including, but not limited to, conducting this transaction electronically, disclaimers or warranties, damage and remedy exclusions and limitations, and a choice of California law.

From time to time we may update the Services and this Agreement. Your use of the Services after we post any changes to this Agreement constitutes your agreement to those changes. You agree to review this Agreement periodically to ensure that you are familiar with the most recent version. United Sample may, in its sole discretion, and at any time, discontinue the Services or any part thereof, with or without notice, or may prevent your use of the Services with or without notice to you. You agree that you do not have any rights in the Services and that United Sample will have no liability to you if the Services is discontinued or your ability to access the Services or any content you may have posted on the Services is terminated.

Site Eligibility and Registration

The Services may be used only by persons 18 years of age or older. Use of the Services is void where prohibited. By accessing or using the Services, you represent and warrant that you meet the eligibility requirements in this paragraph and are fully able and competent to enter into, and abide by, the terms of this Agreement.

Fees for the Services

There is no fee to participate in the Services. United Sample may, in its sole discretion, elect to charge fees for participating in the Services, or to use or access any other Services, at any time. If it does, it will update this Agreement to reflect such fees.

Survey and Rewards Program Participation Requirements

Your ability to participate in the Services is expressly conditioned upon your compliance with this Agreement and with all policies and guidelines applicable to the Services that United Sample may make available from time to time. Your participation in the Rewards Program is subject to the Rewards Program Rules incorporated herein by reference and made a part of these Terms. In the event of your noncompliance, fraud or other inappropriate activity (as determined by United Sample in its sole discretion), United Sample may cancel or invalidate your accounts, registrations and Rewards, deny redemption of your Rewards, or restrict, block, limit, and prevent your access to and use of the Services and, further, all Rewards, incentives and rewards shall be subject to forfeiture.

Non-Use and Nondisclosure.

Information and content made available to you in the Services may contain trade secrets or other confidential or proprietary information of United Sample and/or United Sample’s suppliers or licensors. You must hold in strict confidence and not disclose to any other person any information and content that you access or learn in connection with your participation in any survey, project, questionnaire, or other market research activity related to the Services. You must not use any such information or content for any purpose other than your participation in the Services in accordance with this Agreement. You hereby agree to notify United Sample immediately if you learn of or suspect any use or disclosure of, or access to, any such information or content other than as specifically authorized in this Agreement.

Registration Information.

You agree to (a) provide accurate, current and complete information about you as may be prompted by any registration forms on the Services; (b) maintain the security of your password and login credentials; and (c) maintain and promptly update the information you provide during registration, and any other information you provide to United Sample, so as to keep it accurate, current and complete. Registration requires information that includes without limitation your full legal name, your date of birth, the address of your primary residence, your phone number and your working email address.

Compliance with Laws.

You must at all times comply with all applicable laws, rules, regulations, and orders and not cause United Sample to violate any laws, rules, regulations, or orders.

Good-Faith Participation.

You agree to participate in good faith and to the best of your ability in any market research activities in which you participate in connection with the Services. You will not provide false or misleading data, including without limitation, survey responses that are inconsistent with prior responses or statistically improbable.

Appropriate Communications.

If you communicate with United Sample personnel ("Personnel"), you agree to do so in a respectful and appropriate manner. You shall not send, share or otherwise distribute to Personnel, Personnel affiliates or other users of the Services any communications having obscene, vulgar, sexually-oriented, threatening, hateful or illegal content.

By accessing or using the Services, you agree that you will not publish, post, or otherwise disseminate any publications or other material that disparages, discredits, or casts anyone, including United Sample, its Personnel, employees, officers, directors, subsidiaries, affiliates, or its licensors in a negative light.

User Content.

You may provide information to United Sample in connection with your participation in market research or otherwise in connection with the Services, including providing survey responses, ideas, feedback, or other information or content ("User Content").

By providing any User Content, you represent and warrant that you have the lawful right to provide it, and that it is accurate and complete. You must not provide any User Content or otherwise make any use of the Site that:

  • is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, false, inaccurate, misleading, fraudulent, or impersonates or misrepresents an affiliation with any person or entity;
  • would violate an obligation of confidentiality or the rights of any person or entity, or that would otherwise create liability or violate any local, state, national, or international law, including, without limitation, the regulations of the U.S. Securities and Exchange Commission or any rules of a securities exchange such as the New York Stock Exchange, the American Stock Exchange, or the NASDAQ;
  • infringes any patent, trademark, trade secret, copyright, or other intellectual or proprietary right of any person or entity;
  • contains or collects any private information of any person or entity, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers, and credit card numbers;
  • contains any viruses, corrupted data or other harmful, disruptive, or destructive files or information;
  • contains any advertising or promotional materials, including without limitation, “junk mail,” “surveys,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation or unauthorized communication; or
  • in the sole judgment of United Sample, is objectionable, does not reflect your good faith efforts to be responsive to survey or market research questions, or which may expose United Sample or its licensors or suppliers to liability of any type.

You further understand and agree that you have no ownership rights in materials you submit to us, to any account you may have with us or other access to the Services or features therein. United Sample may cancel your account and delete all User Content associated with your account at any time, and without notice, if United Sample deems that you have violated this Agreement, the law, or for any other reason. United Sample assumes no liability for any information removed from the Services, and reserves the right to permanently restrict access to the Services or a user account.

By displaying, publishing, or otherwise posting any User Content on or through the Services, you hereby grant to United Sample a limited, non-exclusive, sub-licensable, worldwide, fully-paid, royalty free license to use, modify, publicly perform, publicly display, reproduce, and distribute such User Content in any and all media now known or hereinafter developed without the requirement to make payment to you or to any third party or the need to seek any third party permission. This license includes the right to host, index, cache, distribute, and tag any User Content, as well as the right to sublicense User Content to third parties, including other users, for use on other media or platforms known or hereinafter developed, such as for use on mobile phones, in video or music software computer programs. You continue to retain all ownership rights in your User Content, and you continue to have the right to use your User Content in any way you choose, subject to this Agreement and the license described herein. You represent and warrant that you own the content submitted, displayed, published or posted by you on the Services and otherwise have the right to grant the license set forth herein, and the displaying, publishing or posting of any content you submit, and our use thereof does not and will not violate the privacy rights, publicity rights, copyrights, trademark rights, patents, contract rights or any other intellectual property rights or other rights of any person or entity.

You agree to indemnify and hold United Sample, its parents, subsidiaries, officers, employees, and website contractors and each of their officers, employees and agents harmless from any claims, damages and expenses, including reasonable attorneys' fees and costs, related to your violation of this Agreement, including the Posting Policy, or any violations thereof by your dependents or which arises from the use of User Content you submitted, posted, or otherwise provided to United Sample or the Services.

Copyright, Trademarks, and Limited License

The Services and all content and other materials contained on or within the Services, including without limitation, all information, content, designs, text, graphics, information, data, software, surveys, music, trademarks, product or service names, logos, slogans other files, and the selection and arrangement thereof (collectively, the “United Sample Content”), are the proprietary property of United Sample and its suppliers and licensors and are protected in the U.S. and internationally under trademark, copyright, and other intellectual property laws. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by United Sample.

You agree not to download, display or use any United Sample Content located on the Services for use in any publications, in public performances, on websites other than the Services for any commercial purpose, in connection with products or services that are not those of United Sample, in any manner that is likely to cause confusion among consumers, that disparages or discredits United Sample and/or its licensors, that dilutes the strength of United Sample’s or its licensor's property, or that otherwise infringes United Sample’s or its licensor's intellectual property rights. You further agree to in no other way misuse any United Sample Content or Third Party Content that appears on the Services.

Disclaimer of Warranties

YOUR USE OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, YOUR USE OF ANY CONTENT, IS AT YOUR SOLE RISK. THE SERVICES AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. UNITED SAMPLE, ITS AFFILIATES, LICENSORS, AND SUPPLIERS, AND THEIR RESPECTIVE MEMBERS, DIRECTORS, OFFICERS, AGENTS, AND EMPLOYEES (COLLECTIVELY, THE "PROVIDERS") EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. NEITHER UNITED SAMPLE NOR ANY OTHER PROVIDERS WARRANT UNINTERRUPTED USE, OPERATION, OR AVAILABILITY OF THE SERVICES OR ANY CONTENT, OR THAT ANY SUBMISSION OR TRANSACTION REQUEST YOU ATTEMPT USING THE SERVICES WILL BE SUCCESSFUL, UNCORRUPTED, OR COMPLETED WITHIN A REASONABLE AMOUNT OF TIME. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DELAY OR LOSS OF ANY KIND THAT RESULTS FROM YOUR ACCESS TO, OR USE OF, THE SERVICES AND THE CONTENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM UNITED SAMPLE OR ANY OTHER PROVIDER THROUGH OR FROM THE SERVICES, WILL CREATE ANY WARRANTY REGARDING THE SERVICES THAT IS NOT EXPRESSLY STATED IN THIS AGREEMENT. SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL EITHER UNITED SAMPLE OR ANY OTHER PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF UNITED SAMPLE OR ANY OTHER PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES), RESULTING FROM YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICES OR ANY CONTENT, NOR SHALL UNITED SAMPLE BE RESPONSIBLE FOR ANY DAMAGES WHATSOEVER THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE WHETHER OR NOT CAUSED BY EVENTS BEYOND UNITED SAMPLE’S REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, COMMUNICATIONS LINE FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO THIS SITE'S RECORDS, PROGRAMS, OR SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Indemnification

You will indemnify and hold harmless, United Sample and all other Providers from and against any costs, damages, expenses, and liabilities (including, but not limited to, reasonable attorneys’ fees) arising out of or related to any User Content, your use of the Services or any Content, your violation of this Agreement, or your violation of any rights of a third party.

Third-Party Content

The Services may contain links or references to information, content, and services provided by third parties (collectively, "Third-Party Content").United Sample does not monitor or have any control over any Third-Party Content. United Sample does not endorse or adopt any Third-Party Content and can make no guarantee as to its accuracy or completeness. United Sample undertakes no responsibility to update or review any Third-Party Content, and does not represent or warrant the accuracy of any information contained in any Third Party Content. You use any Third Party Content contained therein at your own risk. Information you submit at a third party site accessible from this Site is subject to the terms of that site’s privacy policy and United Sample has no control over how your information is collected, used, or otherwise handled.

Privacy

United Sample may collect registration and other information about you through the Services. Please see the Privacy Policy for information regarding United Sample’s collection, use, and disclosure of this information.

Feedback

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, original or creative materials, or other information or content provided by you to United Sample, to the extent it is not User Content, will become the sole property of United Sample. United Sample will own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of such information and content for any purpose, commercial or otherwise, without acknowledgment or compensation to you. Further, you hereby grant to United Sample a perpetual and irrevocable license to use such information and content for any purpose.

Independent Contractors

You and United Sample are independent contractors for all purposes. No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this Agreement or by your access to or use of the Services.

Termination

Notwithstanding any term of this Agreement, United Sample reserves the right, without notice and in its sole discretion, to discontinue or terminate any of the Services, to terminate your license to use the Services, and to restrict, block, limit, and prevent your access to and use of the Services. Any termination or other action by United Sample described in this paragraph will not limit any other remedies United Sample may have against you at law or equity.

General Legal Notices

By accessing or using the Services, you consent to receiving electronic communications from United Sample. These communications may include notices about your account and information concerning or related to the Services. You agree that any notices, agreements, disclosures, or other communications that United Sample sends to you electronically will satisfy any legal communication requirements, including any requirement that communications be in writing.

United Sample’s failure to act in a particular circumstance does not waive its ability to act with respect to that circumstance or similar circumstances. Any provision of this Agreement that is found to be invalid, unlawful, or unenforceable will be severed from this Agreement, and the remaining provisions of this Agreement will continue to be in full force and effect. The section headings and titles in this Agreement are for convenience only and have no legal or contractual effect. Any provisions in this Agreement that by their nature should survive the termination of this Agreement (including, without limitation, provisions governing indemnification, limitations on liability, disclaimers of warranty, and ownership of intellectual property) will continue to remain in full force and effect after the termination of this Agreement.

If any provision of this Agreement shall be unlawful, void or for any reason, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.

The failure of United Sample to comply with the Agreement because of an act of God, war, fire, riot, terrorism, earthquake, actions of federal, state or local governmental authorities or for any other reason beyond the reasonable control of United Sample, shall not be deemed a breach of this Agreement.

This Agreement is governed by the laws of the State of California, USA, excluding conflicts of law principles. Any controversy or claim arising out of or relating to the Services or this Agreement must be commenced within one year after the claim arose and will be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim will be arbitrated on an individual basis, and will not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration will be conducted in Los Angeles, California, and judgment on the arbitration award may be entered into any court of competent jurisdiction. The award of the arbitrator will be final and binding upon the parties without appeal or review except as permitted by California law. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party’s rights or property pending the completion of arbitration.

This Agreement, including all terms, policies, and guidelines referenced in this Agreement, is the entire agreement between you and United Sample concerning the Services. This Agreement supersedes all prior agreements or communications between you and United Sample regarding the subject matter of this Agreement.

Contacting United Sample

If you wish to contact us regarding any questions or concerns about this Agreement or the Services, please view our “Contact Us” page.

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The Whiteboard was founded by uSamp, a market research firm working directly with the companies that manufacture the products and services you use every day. We develop places like The Whiteboard to facilitate communication between consumers and companies; a place where consumers can tell organizations which goods and services are most relevant to them and influence the future of their favorite brands/products/services.

Getting Started

How Does it Work?

We know the power of your opinion! By joining our panel and providing your feedback on products and services, you will have the ability to shape future products and services. Once you register on our site and tell us a little bit about yourself, your preferences will be matched to unique survey opportunities. Take as many or as few surveys as you’d like and earn rewards for your input. The more survey opportunities you participate in, the more rewards you earn!

What Can I Earn?

We are proud to offer a diverse reward program to thank you for your time. From magazine subscriptions* to Amazon gift codes**, our program is second to none! Our panel team directly sources some of the most popular electronically-fulfilled rewards including, but not limited to, MP3 downloads, PayPal and over 125 unique merchant gift codes representing top brands around the world. In addition to these rewards, you may also donate your reward to a wide variety of global charity organizations. For our gamers, we have also added virtual gaming gift codes, including Mafia Wars, Farmville and Rixty virtual currency. These virtual gaming currencies are wildly popular within social media sites such as Facebook and other major online gaming properties. The key to our success is a rewards program as diverse as our members!

*Depending on geography, magazine subscriptions may not be available. Magazine subscriptions are set at varying reward levels. At each level a different set of magazines are available to redeem.

**Amazon.com is not a sponsor of this promotion. Amazon, Amazon.com, and the Amazon.com logo are trademarks of Amazon.com, Inc. or its affiliates. Amazon.com Gift Cards ("GCs") may be used only to purchase eligible goods on Amazon.com or its affiliated website Endless.com. GCs cannot be redeemed for purchases of gift certificates or cards, or for items from some third party sellers. GCs cannot be reloaded, resold, transferred for value, redeemed for cash, or applied to any other account. For complete GC terms and conditions, see //www.amazon.com/gc-legal. GCs are issued and © 2010 by ACI Gift Cards, Inc., a Washington company.

Where is My Confirmation e-mail?

A confirmation e-mail is automatically sent to the address you provide upon completion of the registration process. If you don’t receive a confirmation e-mail, please check your spam or junk folder. To avoid future messages from being filtered by your spam folder, please be sure to add thewhiteboard@surveyhelpcenter.com to your list of your approved senders. If you need a new confirmation e-mail sent to you, please login to My Account, verify that you’ve provided the correct address, using the Account tab, and elect to have a new e-mail sent, using the link on the Dashboard tab.

Why have I not received a response from customer support?

We strive to ensure that each query we receive is handled promptly and efficiently. Every email sent to customer support will be responded to within 1-2 business days. Therefore, it is of great importance that you are able to receive our emails and survey invites. Please make sure to safe-list us in the most common email providers.

My Account

My Password does not work.

Click here to retrieve your password. Enter your e-mail address and we will e-mail your password to the address you provide. If you are still unable to login, please contact Customer Service and we will assign a temporary password for your account.

I cannot login.

If you receive an error message and are unable to login to your account, please paste your username and password into the appropriate boxes, as this may be a factor. Also remember your password is Case Sensitive so it needs to be entered exactly as you provided during registration. If you still encounter this issue, please contact customer support.

What is My Account?

We know time is important to our busy panelists, so we’ve created a simple way for you to interact with us, manage your survey activity and profile information and keep track of your earned rewards. Once you receive our confirmation e-mail and click on the link, you will be taken directly to your Survey Dashboard, where you will find quick links to your Rewards and My Account pages. We also provide you with links to other valuable information, including our Privacy Policy, Terms & Conditions and useful Scam Alerts, as your privacy is of the utmost importance to us.

What is the Dashboard?

The Dashboard is a quick way for you to see what survey opportunities are available to you at any time. Just click the “Qualify for a New Survey" button, answer a few quick questions, and based on your responses, we will route you into the most relevant survey available. This approach helps us to match you to the most appropriate survey, which will increase your chances of qualifying to earn rewards. We also provide you with a quick snapshot of the rewards you’ve accumulated and an opportunity to let us get to know you better by filling out our profiles.

What are Profiles?

Profiles are our way of creating the most relevant opportunities for our members. Telling us more about your experience and interests helps us send you surveys that you are more likely to qualify for, thereby increasing your chances of earning rewards. Please take a few minutes to fill out our profiles so you can begin participating in the most rewarding surveys!

How do I update my account information?

To update any of the basic information you provided us at registration, login to My Account and select the Account tab. Once you’ve updated your information, click "Update Account" and we will apply your changes. Keeping your e-mail address up to date allows us to contact you at the most convenient location.

How do I cancel my account?

In the unfortunate event you decide this isn’t for you, you can deactivate your account with us at any time. Log into My Account and you will find unsubscribe information at the bottom of the page. When you unsubscribe, we will instantly remove you from our systems and you will stop receiving communications from us. To reactivate your account, please e-mail your request to Customer Service and we will reinstate your account within 2 business days.

Participation

How long does it take to fill out a survey?

We know your time is valuable, so we aim to keep most surveys between 15-20 minutes. There will be times we offer a shorter survey as well as a longer survey. To help you understand what time commitment is involved, we will always inform you of the expected time it will take to complete each survey up front.

How can I get more survey invitations?

Each survey we send you is tailored to fit your interests and experience. We use the data you provided us when you registered, as well as your Profiles, to send you the most relevant surveys. Completing the Profiles from start to finish will allow us to serve up the most significant amount of pertinent surveys. Please be sure to also check your spam folder and add thewhiteboard@surveyhelpcenter.com to your list of approved senders.

Why are some surveys more difficult than others?

The criteria and content of each survey is determined by the needs of each specific client. As the nature of each survey is different, you will find that the experience is different. For instance, a quick survey to gather feedback on a new product release will be less onerous than a longer survey to review a new product ad. Completing the Profilers will help to ensure you receive surveys that are most enjoyable for you.

Why are my completed surveys not showing up on my account?

Sometimes we need to wait until after a survey has ended to show credit. As long as you have completed a survey, a credit should appear as soon as the survey closes. This can take anywhere up to 4 weeks after you have taken a survey and it has officially closed.

Who can I contact with a general question?

If you have a general question that isn’t addressed by the FAQs, you can contact our Customer Service team by sending an e-mail to thewhiteboard@surveyhelpcenter.com. All inquiries will be responded to within 1-2 business days.

What does it mean when my survey is pending?

In order to ensure the integrity of our community and the quality of the information we give to our clients, we validate the results of each survey. Your survey will have a status of "pending" for a short time while we complete our validation. Upon completion of the validation, your status will change to "earned" and your reward will be credited to your account. This process can take a few days, or a few weeks depending on the nature of the survey.

Are there surveys available outside of the United States?

We will have surveys that require the participation of our international panel members. If you are a member of the international community, you will be invited to applicable surveys as they arrive. We will continuously add more surveys for our international panel members.

What if a survey encounters a technical error?

We strive to ensure the best survey taking experience for our members, however there is always a chance that a technical error may occur. If your survey encounters an error, rest assured that our team will be investigating the issue with a focus on getting our members back up and running as soon as possible.

Payments

When can I cash out my earned rewards?

The status of your rewards is always available to you via the Rewards tab in My Account. We provide you with an “Account Snapshot" that details what you’ve earned, how much you need to cash out and total pending. This is a quick and easy way for you to manage your reward profile.

Do you offer rewards for referring new members?

We currently do not offer a refer-a-friend program; however we may introduce an option in the future. If this option becomes available, we'll be sure to let you know!

How do I cash out?

Once you have reached the minimum threshold required, a "Redemption" button will appear on your Rewards tab. Simply click on the "Redemption" button and you will be able to redeem your rewards. The minimum threshold levels will vary by reward type. All redemptions will be fulfilled within 7-10 business days.

Why was my cashout rejected?

Redemptions may be rejected due to a violation of our terms and conditions. Each member must “maintain and promptly update the information you provide during registration, and any other information you provide to us, so as to keep it accurate, current and complete." No member may create more than one account on our site as well as no surveys may be taken on IP addresses inconsistent with the registration data collected on your geography. Please review our Terms and Conditions on the site for a more detailed explanation of violation parameters!

I am having issues cashing out.

If you are having an issue cashing out, it may be caused by a browser compatibility issue. This can be easily addressed within a few minutes. If you encounter an issue, please contact us at thewhiteboard@surveyhelpcenter.com

The Whiteboard (powered by uSamp) Privacy Policy

The Whiteboard (powered by uSamp) is committed to safeguarding your privacy online. Please read the following policy to understand how your personal information will be treated as you make full use of our website and services.

The Whiteboard (powered by uSamp) adheres to the principles set forth in the Safe Harbor framework as established by the U.S. Department of Commerce regarding the collection, use, and retention of personally identifiable information provided to The Whiteboard (powered by uSamp) from the United States.

What personally identifiable information does The Whiteboard (powered by uSamp) collect from me?

The Whiteboard (powered by uSamp) collects information in several ways from different parts of our network of websites.

Some personal information is gathered when you register. During registration, The Whiteboard (powered by uSamp) asks for your name, email address, zip code, and household and employment information. The more information you volunteer (and the more accurate it is), the better we are able to customize your experience. Once you register, you are no longer anonymous to The Whiteboard (powered by uSamp) and you can access the various protected areas of the site.

From time to time, we may use tracking mechanisms such as cookies or web beacons to observe your behavior across multiple websites. We share the information we gather with third parties who serve targeted advertisements to you based on your browsing behaviors. These advertisements are served to you on multiple third party websites. If you do not wish to have your activity and browsing behaviors tracked, you may opt out by contacting our customer support team at thewhiteboard@surveyhelpcenter.com or selecting the opt-out button located on the “My Account” page.

Also, if you contact The Whiteboard (powered by uSamp) we may keep a record of that correspondence.

Whenever The Whiteboard (powered by uSamp) collects personal information we make an effort to include a link to this Privacy Policy on that page.

What are cookies and how does The Whiteboard (powered by uSamp) use them?

A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. As part of offering and providing customizable and personalized services, The Whiteboard (powered by uSamp) may use cookies to store and sometimes track information about you. Some areas on The Whiteboard (powered by uSamp) where you are prompted to log-in or that are customizable may require that you accept cookies. This avoids you having to enter your login information many times in one day.

Who is collecting information and for what purpose?

The Whiteboard (powered by uSamp) collects valuable information which assists in developing new products and services. When you are on a The Whiteboard (powered by uSamp) site and are asked for personal information, you are sharing that information with The Whiteboard (powered by uSamp) alone, unless it is specifically stated otherwise. If data is being collected and/or maintained by any company other than The Whiteboard (powered by uSamp), you will be notified prior to the time of the data collection or transfer. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service.

Promotions that run on The Whiteboard (powered by uSamp) may be sponsored by companies other than The Whiteboard (powered by uSamp) or may be co-sponsored by The Whiteboard (powered by uSamp) and another company. Some or all data collected during a promotion may be shared with the sponsor. If data will be shared, you will be notified prior to the time of data collection or transfer. You can decide not to participate in the promotion if you do not want your data to be shared.

Any Sensitive Information (i.e. personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying the sex life of the individual) will be treated with additional care. If The Whiteboard (powered by uSamp) intends to disclose such information to a third party or use it for a different purpose than originally collected, then you will be expressly asked permission prior to any such disclosure.

Please be aware that The Whiteboard (powered by uSamp) advertisers or websites that have links on our site may collect personally identifiable information about you. The information practices of those websites linked to The Whiteboard (powered by uSamp) are not covered by this privacy statement.

With whom does The Whiteboard (powered by uSamp) share my information?

As a general rule, The Whiteboard (powered by uSamp) will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. Please see the Terms of Service or User Agreements for each of our products and services for more detailed information about how your personal information may be shared. The following describes some of the ways that your information may be disclosed.

Business Partners & Sponsors: The Whiteboard (powered by uSamp) may disclose your personal information to business partners or sponsors, but this is specifically described to you prior to data collection or prior to transferring the data. If any personal data about you were ever to be shared, we will tell you before we collect or transfer the data.

Many promotions offer opportunities to request additional information from sponsors. By requesting more information, you give The Whiteboard (powered by uSamp) permission to transfer your personal information to the sponsor so they can fulfill your request. In many instances, only your email address will be shared. If more information will be shared with the sponsor, you will be notified prior to the transfer.

From time to time, you may be offered the opportunity to receive materials or special offers from third parties. If you opt-in to receive information from these third parties, The Whiteboard (powered by uSamp) will (with your permission) share your name and email address with them.

Third Party Data & Data in the Aggregate: Under confidentiality agreements, The Whiteboard (powered by uSamp) may match user information with third party data. Also, The Whiteboard (powered by uSamp) discloses aggregated user statistics (for example, 45% of our users are female) in order to describe our services to prospective partners, advertisers, and other third parties, and for other lawful purposes.

Other: The Whiteboard (powered by uSamp) may also disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating The Whiteboard (powered by uSamp)'s Terms of Service or may be causing injury to or interference with (either intentionally or unintentionally) The Whiteboard (powered by uSamp)'s rights or property, other The Whiteboard (powered by uSamp) users, or anyone else that could be harmed by such activities. The Whiteboard (powered by uSamp) may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.

What are my choices regarding collection, use, and distribution of my information?

Only The Whiteboard (powered by uSamp) (or agents working on behalf of The Whiteboard (powered by uSamp) and under confidentiality agreements) will send you these direct mailings and only if you indicated that you do not object to these offers.

You also have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies you will be unable to use those The Whiteboard (powered by uSamp) services that require registration in order to participate.

The Whiteboard (powered by uSamp) does not sell or rent user information to anyone. We will notify you at the time of data collection or transfer if your data will be shared with a third party and you will always have the option of not permitting the transfer. If you do not wish to allow your data to be shared, you can choose not to use a particular service.

What is The Whiteboard (powered by uSamp)'s policy on allowing me to update, correct, or delete my personally identifiable information?

You may edit your The Whiteboard (powered by uSamp) Account Information and your public The Whiteboard (powered by uSamp) Profile at any time by using your The Whiteboard (powered by uSamp) ID and password. If you have forgotten your password, please click here.

Your The Whiteboard (powered by uSamp) account can be deleted or deactivated. Please contact thewhiteboard@surveyhelpcenter.com for further instructions about deleting or deactivating your The Whiteboard (powered by uSamp) account.

What security precautions are in place to protect the loss, misuse, or alteration of my information?

Your The Whiteboard (powered by uSamp) Account Information and The Whiteboard (powered by uSamp) Profile are password-protected so that you and only you have access to this personal information.

We recommend that you do not divulge your password to anyone. The Whiteboard (powered by uSamp) will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of your The Whiteboard (powered by uSamp) account and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.

Whenever The Whiteboard (powered by uSamp) handles personal information as described above, regardless of where this occurs, The Whiteboard (powered by uSamp) takes steps to ensure that your information is treated securely and in accordance with the relevant Terms of Service and this Privacy Policy.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The Whiteboard (powered by uSamp) cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

What else should I know about my privacy?

Please keep in mind that whenever you voluntarily disclose personal information online — for example on message boards, through email, or in chat areas — that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you're online.

Additional information

Questions regarding this statement should be directed to thewhiteboard@surveyhelpcenter.com.